FAQ and Answers
Please feel free to send a message to our e-mail address hello@kidsplayin.shop
What is the recommended age for the playhouses?
Children can start to play KidsPlay Playhouses with registered product design from about the age of two, when children begin to use their imagination. Both boys and girls can enjoy it for years without getting bored.
Are the playhouses safe? Are they waterproof?
Playhouses are designed to remain undamaged for years, even to be handed over to younger siblings. They are made from water and weather resistant Marine Plywood, which is used in boat building, and imported pine.
Water-based paint that is safe for children is used. The roof is covered with shingles on a completely waterproof membrane. You will not worry at all while your child is having fun in the playhouse.
Where are the playhouses manufactured?
The playhouses, designed by the Architect Pınar Görpeoğlu, are manufactured in our Istanbul atelier.
Do the playhouses have a manufacturer warranty? What is the warranty period?
KidsPlay playhouses have a warranty period of 1 year. Since it will be used for many years, maintenance should be done once a year. Our team will carry out an annual maintenance upon request.
Is the delivery charge included in the total price?
The shipping of the playhouse is cost-free for Istanbul. Except for Istanbul, pricing is based on the delivery address. Shipping fee information is sent to you in advance.
Is the assembly service provided for a fee?
Our assembly team provides this service cost-free for Istanbul. Except for Istanbul, pricing is based on the delivery address across the country.
Are accessories such as sofa, parking lot included in the price?
Outdoor annexes are charged separately. Solar powered black wall lamps and personalized signboard are included in the price.
If the garden floor is not flat, is a platform required to place the playhouse on it?
Our playhouses are suitable for all kinds of floors, but if a very different surface structure is in question, our team will come up with the most suitable solution.
Does it need maintenance?
Maintenance is required by the end of the first year. Our team will carry out an annual maintenance upon request.
Can I have the playhouse painted the colour I want?
You can choose the colour you want from the colour catalogue that we will present during your order.
Do you make the changes in design upon request?
Sure, we do make the changes in design upon your demand for an extra fee.